Shipping policy
Shipping Policy
Processing Time
Orders are typically processed within 1 to 3 business days, depending on order volume, weekends, and holidays. Processing time is separate from shipping time.
Domestic Shipping (United States)
Once shipped, orders typically arrive within 5 to 8 business days.
Shipping cost is calculated at checkout and may vary based on current promotions — some orders qualify for free shipping, while others are charged a shipping fee at checkout.
International Shipping
We ship to Canada and select other countries.
- Shipping cost and estimated delivery time are calculated at checkout, based on your destination and order weight.
- Delivery times for international orders vary by destination, customs processing, and local postal service, and may take longer than domestic orders.
Duties, Taxes & Customs
Depending on your destination, duties and taxes may be included in your total at checkout, or may be collected separately by customs or your local carrier upon delivery. Checkout will show you which applies to your order before you complete your purchase.
We're unable to control or predict how long customs processing takes, and we're not responsible for delays caused by customs in your country.
Shipping Address Changes
Need to update your shipping address? Contact us as soon as possible at info@tryhappygrow.com — we're happy to help before your order ships. Once an order has shipped, we're unable to redirect or change the delivery address.
Order Tracking
You'll receive a shipping confirmation email with tracking information once your order ships.
Lost or Stolen Packages
If your package is marked as delivered but you haven't received it, or you believe it was lost in transit, contact us at info@tryhappygrow.com and we'll help you look into it.