Refund policy
We want you to love HappyGrow. If something isn't right, we're here to help.
Return Eligibility
You have 30 days from the day you receive your order to request a return.
To qualify, your product must be:
- Unopened and unused, in its original packaging
- Accompanied by your order number
How Refunds Work
- A $4 handling fee is deducted from every refund.
- Original shipping costs are non-refundable.
- Shipping protection (if selected at checkout) is non-refundable.
We ask that returned items be shipped back to us before a refund is issued. This keeps things fair for every family who shops with us and helps us prevent misuse of the policy.
How to Return an Item
- Email us at info@tryhappygrow.com with your order number and the reason for your return.
- Ship it back. Once approved, we'll send you simple instructions for mailing your item to our warehouse.
- Get your refund. After we inspect the item, we'll process your refund within 1 business day. It typically takes 5–10 business days to appear in your account, depending on your bank.
Order Cancellation
You can cancel your order within 3 hours of placing it, free of charge. After that, we're unable to cancel online — but if you need to update your shipping address, reach out right away and we'll do our best to help before your order ships.
Subscription Cancellation
You can cancel, pause, or skip your subscription anytime by emailing info@tryhappygrow.com. To avoid being charged for your next shipment, please cancel at least 24 hours before your renewal date.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, contact us at info@tryhappygrow.com within 7 days of delivery. We'll make it right with a replacement or refund — no need to return the item first.
Wrong Delivery Address
We're happy to help you correct your shipping address before your order ships (see Order Cancellation above). Once an order has shipped to an address you provided, we're unable to offer a refund or replacement for non-delivery.
Seasonal & Promotional Items
Seasonal or promotional products purchased with a discount of 30% or more are final sale and not eligible for return or refund.
Gift Cards
Gift cards are non-refundable and cannot be returned for cash.
International Orders :
We currently ship to international destinations.
- We're unable to offer exchanges on international orders.
- For returns, follow the steps above. Customers are responsible for return shipping costs.
- Damaged, incorrect, or missing items can still be reported to info@tryhappygrow.com within 7 days of delivery.