Order Is Damaged, Incorrect, or Missing — What Now?

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at info@tryhappygrow.com with:

  • Your order number

  • A photo of the damaged or incorrect item

If you believe your package is lost, contact us with your order number and we'll look into it with the carrier. If you added Shipping Protection to your order, lost or stolen packages are covered — let us know and we'll help make it right.

Reach out as soon as you notice a problem — for damaged or incorrect items, requests after 7 days may not qualify.

Still need help

Can't find what you're looking for? Reach out and we'll sort it